First and second Level Support Staff (m/f/d)

  • Kempten, CODESYS GmbH
  • Full/part time
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CODESYS Group

CODESYS is used in more than 1 million machines and systems worldwide. This makes us the market leader for hardware-independent control software in the field of industrial automation. To keep it that way, more than 200 employees work on the development and marketing of CODESYS at our offices in Kempten, Boston, Beijing, and Milan.

Your tasks:

  • First and second level support for CODESYS products and PLC applications
  • Supporting customers during commissioning
  • Independent recording of support requests via our helpdesk system
  • Analyzing problems and providing efficient solutions
  • Configuration of test systems and use for error analysis
  • Supporting our customers regarding questions about our software products
  • Working closely with our Software Development and Quality Management teams

What initially sounds like a pure IT help center is much more than that. From the inner workings of the CODESYS IDE to the runtime systems and the CODESYS Automation Server, to understanding complex applications, a broad range of know-how is expected from us. This is a daily challenge, but it also brings us new and interesting tasks.

We don't just work in support, we manage projects and are dedicated contact persons that our customers can always rely on. In addition to written communication via email and virtual meetings through MS Teams or TeamViewer, on-site customer visits are an important part of our work.

If you are interested in an extensive and diverse range of tasks and would like to work with customers all over the world, then apply to join our team now.

Your profile:

  • Degree in mechatronics, electrical engineering, computer science, or a comparable training with a technical background 
  • Sound knowledge of automation and drive technology as well as PC technology and PLC programming
  • Programming skills in the languages of IEC 61131-3
  • Knowledge of network topologies and fieldbus systems
  • Customer and service-oriented mindset and working style
  • Teamwork and strong communication skills
  • Good written and spoken German and English skills
  • Basic knowledge of Linux systems is an advantage

This is waiting for you:

  • Experience a job with development opportunities and grow into complex topics.
  • Look forward to challenging tasks and contribute to the most successful hardware-independent automation software on the market.
  • Gain experience with future-oriented technologies and get to know the world of Industry 4.0, IIoT and virtual control systems.
  • Experience teamwork with agile development processes and use modern organizational structures regarding release management and continuous integration.
  • Enjoy working in an international environment, because CODESYS is used worldwide.
  • Take advantage of benefits such as bicycle leasing, charging stations for e-cars and e-bikes, company fitness with “EGYM Wellpass” and free language courses. 
  • Benefit from our mobile office regulation. 
Find out more about how it feels to be member of the CODESYS team:
https://career.codesys.com/the-codeys-group-your-employer.html

We look forward to your application!

CODESYS Group
Human Resources
+49-831-54031-0